1. Information We Collect
Cataholics Kitty Shelter collects and processes personal information lawfully and in a way that respects your privacy rights.
a) Information You Provide Voluntarily
When you submit a contact form, adoption enquiry, volunteer enquiry, donation enquiry, or any other form on our Website, we may collect:
- Your name
- Your email address
- Your phone number, if provided
- Your message or enquiry details
- Any additional information you choose to share with us
b) Automatically Collected Information
Our Website may use Google Analytics and cookies to help us understand how visitors use the Website and to improve the overall user experience. This may include:
- Your IP address
- Your browser type and device information
- Pages visited and time spent on the Website
- Referral sources, such as search engines or other websites
Cookies help improve Website functionality and user experience. You can disable cookies in your browser settings. You may also opt out of Google Analytics tracking through Google’s opt-out tool.
2. Why We Process Your Information
We process personal information for the following purposes:
- To respond to your enquiries
- To communicate with you about adoptions, volunteering, donations, or general queries
- To improve Website functionality and monitor performance
- To enhance user experience through analytics and security improvements
- To comply with legal and regulatory requirements
Your information will only be processed where there is a lawful basis under POPIA, such as your consent, compliance with a legal obligation, or Cataholics Kitty Shelter’s legitimate interest in managing and maintaining the Website.
3. Disclosure of Information
We do not sell or rent your personal information. However, we may share your information:
- With trusted service providers, such as Google Analytics, to help us monitor Website usage
- When required by law, legal process, or regulatory obligation
All third-party service providers are expected to process your personal information securely and in accordance with POPIA.
4. Data Protection and Security
We take reasonable technical and organisational measures to protect your personal information against loss, theft, unauthorised access, misuse, or disclosure.
However, no online transmission is completely secure. Please take care when sharing personal information online.
5. Your Rights Under POPIA
As a data subject, you have the following rights:
- Right to Access – You may request a copy of the personal information we hold about you.
- Right to Correction – You may request that inaccurate or outdated information be corrected.
- Right to Deletion – You may request that your personal information be deleted if it is no longer necessary.
- Right to Object – You may object to the processing of your personal information for certain purposes.
- Right to Withdraw Consent – Where we rely on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact Cataholics Kitty Shelter through the contact form on our Website.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Once your personal information is no longer needed, it will be securely deleted or anonymised.
7. Third-Party Links
Our Website may contain links to third-party websites. Cataholics Kitty Shelter is not responsible for the privacy practices, content, or security of external websites.
We encourage you to read the privacy policies of any third-party websites before sharing your personal information.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, Website operations, or how we process personal information.
Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website after updates means you accept the revised Privacy Policy.
9. Contact Information
If you have any questions about this Privacy Policy or how Cataholics Kitty Shelter handles your personal information, please contact us through the contact form on our Website.